Official Title
Endoscopy-related Phone Consultation During the COVID-19 Outbreak: Impact on Attendance and Patient/Consultant Perspectives From a Tertiary Australian Hospital
Brief Summary

The aim of this study is to evaluate patient and consultant experiences with phone consultations for endoscopy-related outpatient appointments during the COVID-19 outbreak.

Detailed Description

Telephone consultations as a method for telehealth do not provide visual cues and limit
interpretation of visual signs such as visualization of skin lesions. However, the need of
such feedback is almost non-existent for endoscopy-related consultations as their purpose is
focused. The main foci of endoscopy-related outpatient clinics are two: 1 - inform and
consent the patient for an endoscopic procedure that is to be done in the near future; 2 -
explain the results of a recent procedure already performed and which has a copy provided to
the patient. Therefore, phone consultations might be a good fit for endoscopy-related
outpatient clinics. The practicalities and indications for the use of phone consults has been
described by van Galen & Car (2018) and fit the above description.

Patients will be invited to participate only after the consultation have been finalised and
all questions regarding the endoscopic procedure to be done/that was done have been
clarified. Patients and consultants will fill questionnaires to evaluate the phone

The primary outcome will the the comparison of "failed to attend" (FTA) occurrences compared
to a similar period of the past year. Secondary outcomes will be patients' and consultants'
satisfaction with the phone consultation.

Colon Polyp
Colon Disease
Reflux, Gastroesophageal
Varices, Esophageal

Other: None - NA

Observational study

Eligibility Criteria

Inclusion Criteria:

- Patients booked for an outpatient consultation in the Post-Endoscopy clinic or
Advanced Endoscopy clinic

- Consultation determined to be held over the phone as per preventive measures due to
the COVID-19 outbreak

- Age > 18 years

- Ability to give informed consent

Exclusion Criteria:

- Phone consultation done with a relative as per patient's preference or inability to
talk over the phone

- Patient that is deemed as confused/not able to understand

- Unwilling/unable to participate in the post-consultation survey

Eligibility Gender
Eligibility Age
Minimum: 18 Years ~ Maximum: N/A

Austin Health
Melbourne, Victoria, Australia

Sujievvan Chandran, MD, Principal Investigator
Consultant Gastroenterologist

Austin Health
NCT Number
MeSH Terms
Colonic Diseases
Gastroesophageal Reflux
Esophageal and Gastric Varices